Who We Are

Osborn Plumbing is a plumbing repair, maintenance and installation business based in Essex. We take your privacy seriously and are committed to handling your personal information with care and transparency.

If you have any questions about this policy or how we use your data, please get in touch:

Telephone: 01702 299 649
Mobile: 07727 124 091
Email: ogosborn@aol.com

What Information We Collect

When you contact us or use our services, we may collect the following:

• Your name, address and contact details (phone number and email address)
• Details of the work you need or the services we have carried out
• Payment and billing information
• Any other information you share when making an enquiry or booking

Why We Collect Your Information

We use your personal information to:

• Provide our plumbing repair, maintenance and installation services
• Process bookings and manage your account with us
• Contact you about appointments, quotes and completed work
• Send invoices and process payments
• Occasionally send you marketing emails about similar services we offer

Every marketing email includes an unsubscribe link. You can also ask us to stop sending marketing communications at any time by contacting us using the details above.

Our Lawful Basis for Processing Your Data

Under UK GDPR, we rely on the following lawful bases:

• Contract — to deliver our services and fulfil our agreement with you
• Legal obligation — where we are required by law, for example when reporting to HMRC
• Legitimate interests — to send marketing about similar services, to work with professional advisers, or in the event of a business merger or acquisition

For email marketing to existing customers, we rely on the soft opt-in under the Privacy and Electronic Communications Regulations (PECR).

What If You Don’t Share Your Information?

If you choose not to provide the information we ask for, we may not be able to carry out the work or respond to your enquiry.

Who We May Share Your Information With

We only share your information where necessary. This may include:

• Finance lenders or brokers, if you apply for a finance option
• Law enforcement agencies or regulators (such as the FCA or HMRC) where required by law
• Professional advisers — including solicitors, accountants and compliance consultants — who are bound by confidentiality
• A successor business, if Osborn Plumbing is ever involved in a merger or acquisition

We never sell your personal information to third parties.

How Long We Keep Your Data

• We keep your information for up to six years from the date we finish providing services to you
• If you have signed up to receive marketing from us, we keep your contact details until you withdraw consent or unsubscribe

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any information that is inaccurate or out of date
• Request deletion of your data, once our services to you have ended and there is no other lawful reason to keep it
• Restrict how we use your data in certain circumstances
• Object to processing based on our legitimate interests
• Data portability — to receive your data in a portable format, such as a Word or Excel file
• Withdraw consent at any time, where we are relying on your consent to process your data

We will respond to all requests within one calendar month.

How to Exercise Your Rights

To make a request, ask a question, or raise a concern about how we handle your data, please contact us:

Telephone: 01702 299 649
Mobile: 07727 124 091
Email: ogosborn@aol.com

How to Complain to the ICO

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

We would always welcome the chance to resolve things directly first — please do contact us before approaching the ICO.

ICO contact details:
Online: ico.org.uk/concerns
Telephone: 0303 123 1113